We carefully prepare and package your products to ensure that your order is delivered safely and as quickly as possible. You can find detailed information about our shipping options and delivery process below.
Domestic Shipping within Türkiye
Domestic orders within Türkiye are shipped via Aras Kargo. Shipping is free when the VAT-inclusive product total after discounts is 1,050.00₺ or more. For orders below this amount, the shipping fee is displayed separately in the cart and during checkout.
Same-Day Dispatch
Domestic retail orders within Türkiye for which payment is confirmed before 11:00 a.m. on business days are handed over to the carrier on the same day. Orders placed after 11:00 a.m., on weekends, or on public holidays are handed over to the carrier on the next business day.
International Shipping
International orders are shipped with the most suitable available carrier, selected according to the destination country, shipment weight, volume, and other transportation requirements. The carrier may be PTT, FedEx, DHL, or UPS.
International shipping fees are calculated according to the destination country and whichever is greater between the shipment's actual weight and volumetric weight. The applicable shipping fee is displayed in the cart and during checkout.
International retail orders are handed over to the carrier within no more than 10 business days from the order date. This period refers to the preparation and dispatch time and does not represent the date on which the order will reach the customer.
The final delivery time may vary depending on the carrier, destination country, flight and transfer schedules, seasonal demand, customs procedures, and local delivery conditions. Therefore, a guaranteed delivery date cannot be provided for international orders.
Any import taxes, customs duties, customs clearance fees, or other destination-specific charges imposed by the destination country are the responsibility of the recipient. These charges are not included in the shipping fee collected on our website.
Delivery and Shipment Tracking
Domestic delivery times within Türkiye may vary depending on the delivery address, the carrier's operating schedule, public holidays, and seasonal demand.
Once your order has been handed over to the carrier, tracking information will be provided whenever available. You can check the current status of your shipment through the relevant carrier's tracking system.
Damaged Deliveries
Our products are carefully packaged to help prevent damage during transportation. If you receive a damaged parcel or product, we recommend asking the courier to prepare a damage report, whenever possible, and taking photographs of the parcel and its packaging.
Please contact us with photographs of the damaged product and packaging. After the situation has been reviewed, a replacement product will be sent.
Wholesale Order Delivery
Wholesale orders are shipped through a shipping carrier or contracted logistics company.
Products are securely packaged, and no additional packaging fee is charged. Shipments may also be sent with freight payable by the recipient upon request.
For international wholesale orders, shipping may be arranged with the shipping or logistics company preferred by the customer. International transportation, customs, and other destination-related charges are the responsibility of the recipient.
Please contact us if you need information about your order or the available delivery options.