Frequently Asked Questions

Find answers to the most frequently asked questions about orders, shipping, delivery, products and wholesale purchases.

Before 11:00 AM Same-day dispatch whenever possible on business days

USD 20 and Over Free domestic shipping within Türkiye

Türkiye & Worldwide Multiple delivery options available

Orders and Shipping

When will my order be prepared?

Orders placed before 11:00 AM on business days are prepared and dispatched on the same day whenever possible. Orders placed after 11:00 AM or on public holidays are processed on the next business day.

When will my order arrive?

Delivery times may vary depending on your address, the carrier's operating schedule and seasonal demand. For this reason, an exact delivery date cannot always be guaranteed.

Once your order has been dispatched, you can follow its progress using the shipment tracking information provided.

How much is domestic shipping?

Domestic shipping within Türkiye is free for orders of USD 20 or more. For orders below USD 20, the applicable shipping fee is shown during checkout.

Which courier company do you use?

Our domestic retail orders within Türkiye are primarily shipped via Aras Kargo.

Can I collect my order from your store?

Yes. You may choose to collect an order placed through our website from our store. No shipping fee applies to store pickup orders.

International Orders

Do you ship internationally?

Yes. We ship to many countries worldwide. Depending on the destination and shipment characteristics, shipping may be arranged via PTT Post, FedEx, DHL or UPS.

How long does international delivery take?

Delivery times vary depending on the destination country, selected shipping method, customs procedures and carrier workload. Therefore, exact international delivery times cannot be guaranteed.

Products and After Delivery

What should I do if my product arrives damaged?

We carefully package our products to minimize the risk of damage during transportation. If your product is nevertheless damaged in transit, please contact us.

After the issue has been reviewed, the damaged product will be replaced with a new one.

Where can I find product dimensions and specifications?

Product dimensions, materials and other specifications are provided on the relevant product detail page. We recommend reviewing the product description before placing your order.

Can I ask a question about a product before ordering?

Yes. You can use the Ask a Question option on the product detail page or contact us directly.

Wholesale Orders

Can I purchase wholesale?

Yes. Sadrazam Gifts offers both retail and wholesale sales. Once your wholesale customer account has been approved, you can sign in to view the wholesale prices assigned to your account.

How are wholesale orders shipped?

Wholesale orders are securely packed and no additional packing fee is charged. Orders may be collected from our store or shipped through an agreed courier or logistics provider.

Can you ship wholesale orders internationally?

Yes. International wholesale shipments can be arranged with the courier or logistics company preferred by the customer. International transportation costs are the responsibility of the buyer.